Home > Uncategorized > Samsung ML-2160 printer woes

Samsung ML-2160 printer woes

When our school started migrating to Windows 7, we discovered that our collection of HP LaserJet 10xx series printers were not very Windows 7 compatible. You could get a basic driver from HP for the device, but it lacked many features compared to the XP version. Added to that, printing a PDF document often hung the print spooler service. No matter how low and high we searched, the conclusion we drew was that HP were more interested in selling you a new model printer than providing robust driver support for a reliable work horse of a printer.

Late last year, we purchased 2 Samsung ML-2160 laser printers to start replacing the HP’s. They were cheaper than the similar modern HP LaserJets. The Samsung’s had the benefit of full Windows 7 compatibility and a smaller size than the existing HP. However, it lacked an envelope/bypass tray and the cartridge price was about on par with HP. Nonetheless, in they went and we had no problems with them as trial devices.

Earlier this year, we bought an additional 6 of them to replace most of our HP’s. At first, like the 2 from last year, we had no issues or complaints. Until one day when I got called upstairs, as after a cartridge change the printer refused to print. I swapped cartridges, inserted a new one, restarted the printer and even tried to do a printer reset. All to no avail – both of the LED lights on the printer stayed orange/red in colour. A few days later, another one of the batch did the same. We then took the printers back to the place of purchase, who then sent it away as it was under guarantee. About 2 weeks later we got the printers back. Apparently the printed circuit boards had been replaced.

Those 2 printers have gone back into service with no complaints so far. We breathed a sigh of relief, thinking this was just a freak stroke of luck. That is, until the Principal’s printer did the same thing last week. That printer too has gone back for a circuit board replacement. That’s a 50 percent failure rate for that batch of printers bought from the same shop. Either they got a bum batch of printers from Samsung, or the model itself is faulty. I think it may be a bum batch from Samsung, as it seems this particular printer is rather popular country wide. There’s been massive toner cartridge shortages, which indicates some sort of popularity I think.

In closing – if you have this model Samsung printer, be aware that the PCB might just randomly die one day, leaving you unable to print. There is nothing you can do to fix the problem yourself, so it’s best to return it if it’s still under guarantee. If not, a printer repair technician may be able to repair the device, but it may cost almost as much as simply buying a new printer would. That to me is the rather scary and almost ridiculous part.

  1. Micaol
    November 24, 2013 at 12:41

    I have the same printer, and it is the same problem.
    I do not recommend samsung printer !

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